What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express and Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier resort/hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Bilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations.
- Assist with billing inquiries and payment processing.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Skills
- Strong phone etiquette to communicate effectively with guests over the phone.
- Previous experience in front desk operations or customer service within a hotel or resort environment is preferred.
- Excellent interpersonal skills for effective guest interaction and relationship building.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality standards and practices related to guest services.
- Ability to manage multiple tasks while maintaining attention to detail in a fast-paced environment.
- Familiarity with hotel management software is advantageous but not mandatory.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 15 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Columbia, SC 29201 (Required)
Ability to Relocate:
- Columbia, SC 29201: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
