What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a crucial role in guest relations and contribute to creating memorable experiences for all visitors.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle check-in and check-out procedures efficiently.
- Manage reservations and provide information about hotel services and amenities.
- Address guest inquiries and resolve any issues or concerns promptly.
- Maintain accurate records of guest information and transactions.
- Assist with night audit duties as required.
- Collaborate with other departments to ensure seamless guest experiences.
- Utilize phone systems to manage incoming calls and relay messages effectively.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Skills
- Strong background in guest services and customer service, preferably in a hospitality setting.
- Experience in front desk operations within a resort or hotel environment is highly desirable.
- Excellent communication skills, both verbal and written, with an emphasis on guest relations.
- Familiarity with hotel management software is a plus.
- Bilingual abilities are an advantage, enhancing communication with diverse guests.
- Proficient in using phone systems for effective communication.
- Ability to work well under pressure in a fast-paced environment while maintaining professionalism.
- Strong problem-solving skills and attention to detail to ensure guest satisfaction.
Join our team as a Front Desk Agent where your contributions will help create exceptional experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.50 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $14 - $15
