What are the responsibilities and job description for the Night Auditor/Front Desk position at Holiday Inn Express and Suites?
```Overview``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. ```Responsibilities``` - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints in a timely and professional manner - Answer phone calls and direct them to the appropriate department or staff member - Assist with reservations and ensure accurate booking information - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction ```Experience``` - Previous experience working in a hotel or hospitality setting is preferred - Strong customer service skills with the ability to handle difficult situations calmly and effectively - Excellent phone etiquette and communication skills - Familiarity with hotel management systems and phone systems is a plus - Bilingual skills (English/Spanish) are highly desirable - Ability to multitask and prioritize tasks in a fast-paced environment If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please submit your application today. We offer competitive pay, opportunities for career growth, and a supportive work environment.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Ability to Relocate:
- Mount Pleasant, PA 15666: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14