What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express and Suites?
Job Overview
We are seeking a detail-oriented and customer-focused Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of our hotel during the overnight shift. This position requires a blend of accounting skills and exceptional guest service abilities, making it ideal for individuals who thrive in a dynamic environment and enjoy interacting with guests.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs, while providing excellent guest relations.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability, reservations, and billing information.
- Prepare daily financial reports and summaries for management review.
- Ensure the security of the hotel premises by monitoring surveillance systems and conducting regular checks.
- Provide assistance to guests with their needs, including concierge services and recommendations for local attractions.
- Uphold high standards of hospitality by delivering exceptional customer service at all times.
Experience
- Previous experience in hotel management or as a Night Auditor is preferred but not required.
- Strong customer service skills with a focus on guest relations in a hospitality setting.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse guests.
- Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
- A background in resort or hospitality environments is beneficial for understanding guest expectations.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $17.68 - $18.16 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Relocate:
- Williamstown, NJ 08094: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $18
