What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express & Suites?
Job description
The Holiday Inn Express & Suites Marion, OH, is looking for service minded professionals to join our Guest Services team! If you are friendly, smart and enjoy helping people, we want to talk with you!
Summary
As a Hotel Night Auditor, you will be essential in ensuring smooth operations during the night shift, providing exceptional customer service to guests, and managing front desk responsibilities. Your core skills in hospitality and guest relations will enhance the overall guest experience, while your proficiency in OPERA and computer skills will aid in accurate night audits. With premium skills in hotel management and bilingual communication, you will effectively address guest inquiries and concerns. Join our team to contribute to a welcoming atmosphere and uphold our commitment to outstanding hospitality.
Responsibilities
- Greet and assist guests at the front desk, ensuring exceptional customer service and hospitality.
- Perform night audits, balancing accounts and preparing financial reports.
- Manage multi-line phone systems, addressing inquiries and reservations efficiently.
- Utilize OPERA and other computer systems for guest check-ins and check-outs.
- Maintain a secure and welcoming environment for all hotel guests during night shifts.
- Address guest concerns and provide solutions to enhance their experience.
Shifts Available: 11p-7am
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $15
