What are the responsibilities and job description for the Overnight Guest Service Representative position at Holiday Inn Express and Suites?
The Holiday Inn Express and Suites Phoenix East- Gilbert is looking for the following position:
OVERNIGHT GUEST SERVICE REPRESENTATIVE (Full-Time)
Candidates must have excellent customer service skills and a drive to provide the best service possible. Candidate must have availability to work from 10:00 PM to 6:00 AM.
Duties and Responsibilities:
- Greet and tend to guests in a positive and friendly manner.
- Maintain a constant presence at the front desk.
- Process check-ins and check-outs.
- Process audit reports.
- Manage cleanliness of public hotel areas.
- Prepare coffee and set up breakfast area.
- Complete required shift-specific checklist.
- Handle billing, post charges, and collect payments.
- Submit hotel reports to appropriate management.
- Manage room availability, create reservations, and answer phone calls.
- Possess general knowledge about the local area.
- Anticipate guest needs, recognize issues and respond in a timely manner.
- Effectively communicate with guests and other staff members.
- Coordinate with housekeeping staff for room status and guest requests.
- Manage security of guest information, keys, and cash drawer.
- Comply with IHG standards and promote brand loyalty.
- Ensure cleanliness of front desk and lobby areas.
- Multitask and prioritize work duties for maximum efficiency.
- Maintain a professional appearance through dress and demeanor.
- Perform all other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Preferred customer service experience.
- Preferred experience in the hotel industry.
- Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
- Availability to include weekends.
- Ability to lift up to 30 pounds.
- Strong interpersonal, organizational, and problem solving skills.
- Computer literacy.
- Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Gilbert, AZ 85295 (Required)
Ability to Relocate:
- Gilbert, AZ 85295: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
