Night Auditor

Position Title: Night Auditor

Immediate Supervisor: General Manager

Major Function:
 To provide excellent customer service so that you anticipate the guest’s needs and exceed their expectations.

 Responsible for the total desk operation. To act as Manager on Duty. To respond immediately to guest requests. To represent the hotel in the late evening and early morning hours. Keep the General Manager and the Guest Service Manager, if applicable, informed of any guest complaints or situations that occurred during the night.
Responsible for maintaining hotel safety and security during these hours.

Essential Functions:
 Provide the highest quality of service to the guest at all times.

 Assist in maintaining public areas of the hotel in a clean and orderly condition.

 Greet and register guests and provide room assignments accommodating special requests whenever possible.

 Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

 Have a thorough knowledge of the property and the community.
 Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.

 Maintain guest privacy by ensuring Key Control Policy is utilized and ensure no room numbers and/or guest names are given out without proper identification.

 Have a thorough knowledge of the room types and the differences between them.
 Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.

 Represent the Hotel in regard to guest complaints and situations that require immediate attention.

 Meet with Guest Service Representative from prior shift to ensure all pertinent information was passed along in the pass on log.

 Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.

 Resolve any discrepancies with department out of balance.

 Print registration cards for next day arrivals.

 Verify guaranteed no-shows and complete walked guest report.

 Ensure credit card draft capture is in balance.

 File credit cards, keys and completed reports.

 Complete the express check-out envelopes (where applicable) and deliver to the guest rooms before 5:00 AM.

 Ensure USA Today papers are delivered to guest’s doors. (where available)

 Ensure that all wake-up calls are handled promptly and properly.

 Ensure property management system is backed up nightly on tape, and stored in the safe.

 Complete a “person in charge” security report identifying any unusual events and place on the General Manager’s desk for review.

 Ensure all work in property envelope is neat and accurate.

 Receive and transmit mail, phone, fax, and written messages for guests.

 Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.

 Balance FD and TP accounts to zero as well as all restaurant credit card accounts.
Balance all rebates, paid outs, and miscellaneous charges and attach calculator tape to each. Inform management of any discrepancies.

 Maintain a Daily Variance Log to be reviewed by General Manager daily.

 Change dates on credit card imprinters.

 Check accuracy on time stamp machine.

 Prepare AM Housekeeping Status Report recording same day check-outs, ready rooms and rooms temporarily out of order. Prepare Newly Vacated Rooms report for
Housekeeping showing early departures.

 Leave all completed reports at the assigned areas for the General Manager.

 Report to GM/Owner at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.

 Have working knowledge of downtime procedures in case computers go down.

 Be able to move luggage or packages weighing up to 30 lbs.
 Have a thorough knowledge of emergency procedures.

 Conduct ongoing verification of hotel security.

 Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.

 Wear proper uniform at all times in accordance with the standards of appearance.

 Must be thoroughly familiar with Associate Handbook. Associate must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Associate Handbook.

 Following approved laundry procedures ensure understanding of operation of washer and dryers (where applicable).

 Assist in folding linen according to proper standards. Sheets should be folded double lengthwise, king sheets into squares, and terry as requested (where applicable).

 Adhere to no iron laundry procedures (where applicable).

Job Types: Full-time, Part-time

Pay: Up to $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $16