Housekeeper

The Holiday Inn Express- Carson City is a modern 4 star hotel that sets the standard for hospitality excellence. We are looking for full and part time housekeepers that take pride in their work and want to create an exceptional experience for our guests.

Housekeeper Status: NON-EXEMPT

Reports to: Director of Housekeeping

Position Summary:

The primary responsibility of the Housekeeper is to maintain clean and attractive guest rooms while following hotel, brand standards and safety/security procedures. He or She is responsible for timely cleaning checked out rooms and stay overs, on a day-to-day basis.

Experience & Education:

• Experience in a hotel or a related field preferred
• High School diploma or equivalent preferred

Requirements:

Work Environment - Ability to work:

• With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to stand for long hours and walk long distances without fatigue
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
• Multi-lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations

• Secure issued keys at all times, report lost or stolen keys immediately
• Follow proper policies and procedures on entering and securing guest rooms
• Thoroughly clean and re-stock guestrooms to company and brand standards
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Report all lost and found items to the Housekeeping Supervisor immediately
• Keep all hallways, public areas, and closets clean, neat, boomed and vacuumed
• Prepare housekeeping cleaning cart for next day's use
• Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager
• Complete all assigned cleaning duties in designated area
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Non-Essential Duties:

• Assist in Laundry and/or cleaning Public Access Areas
• Attend department/hotel meetings
• Assist hotel in completing special cleaning projects
• Other duties as assigned