Housekeeping Supervisor

JOB TITLE: Houskeeping Supervisor

REPORTS TO: General Manager

NUMBER OF EMPLOYEES SUPERVISED: 15-20

Jamsan Hotel Management is an Equal Opportunity Employer

POSITION SUMMARY:

The Housekeeping Supervisor manages all aspects of Housekeeping including cleanliness, guest service, accounting/budgeting, asset protection, inventory control and human resources. The Housekeeper Supervisor Manager directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations.

Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with

Leadership throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

Guest Satisfaction - Direct and ensure Housekeeping standards and procedures are followed. Schedule Housekeeping staff to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs.

Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Inspect guest rooms and ensure standards are being adhered to. Ensure the Housekeeping staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.

Human Resources - In conjunction with the Human Resources department, direct recruiting, hiring, training, development and retention of a motivated and efficient Housekeeping staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs. Coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policies and procedures. Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.

Sales/Profitability - Recommend and manage the Housekeeping annual budget, business plan, and objectives to meet/exceed expectations. In conjunction with Sales, market rooms to meet/exceed sales and financial objectives.

Review vendors, products and bills to ensure procurement of top quality products at minimum prices. If necessary, develop action steps to correct any expense problems. Direct hotel cleanliness, sanitation and related inspections and lost & found to capture more guests and a larger share of the local market. Ensure efficient and regular deep cleaning in compliance with policies, procedures and regulations. Review and monitor internal control procedures. Report, investigate and resolve violations to policies, procedures and regulations. .

Life Safety/Risk Management - Assist the Company with hotel life safety. Promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate sanitary, safety, security and emergency procedures are in place for Department, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety security and emergency procedures. Notify Management Team of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Practice safe work habits.

Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cleaning procedures and the use of cleaning equipment and supplies. Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or

POSITION ID: HKM-01 misappropriation. Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are reported to Engineering through proper channels. Inspect and evaluate the condition of the guest rooms, public space and cleaning equipment. Submit recommendations for changes and improvements to the Director of

Rooms, Assistant General Manager and/ or General Manager. Ensure associates are properly trained in the use and maintenance of Company assets.

Leadership - Direct all facets of Housekeeping services. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag and business professional attire when working.

Communication - Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with the Housekeeping staff to provide organizational information and educate associates on changes and activities. Communicate Housekeeping activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.

Administration – Complete and submit Department payroll according to property’s pay period schedule and monitor daily. Data input Housekeeping MPOR and make necessary changes to keep it within budget. Perform special projects and other responsibilities as assigned.

Hours Required:

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,

QUALIFICATIONS: The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below

To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in

English with associates, guests, and ownership and be able to identify distress signs.

Education and Experience:
High school education. Three or more years of related experience. Familiarity with hospitality industry practices preferred.

SKILLS AND ABILITIES:

This position requires a substantial and successful track record in profitable Housekeeping management while maintaining integrity and professional bearing. Possess knowledge of accounting and budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.

Display consistent professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure.

POSITION ID: HKM-01

The ability to effectively and efficiently schedule, manage and delegate work. Appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters. Possess excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.

Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to operate a lamp, coffee maker, phone, TV and other public space and guest room equipment.

Computer proficiency in Microsoft Office. Must satisfy and comply with the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process

WORKING CONDITIONS & PHYSICAL EFFORT:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside

Physical work is a primary part of the job. Work is normally performed in an interior hotel environment. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates cleaning equipment such as vacuum cleaners and ionizing machinery. Also operates basic office equipment such as computer, copier, telephone and fax. Physical requirements include ability to frequently move around the hotel property; remaining in a stationary position for extended periods of time; bending, reaching, pulling, pushing up to 150 lbs, kneeling, climbing, lifting up to 75 pounds and pushing/pulling up to 125lbs. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive.

Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $18