What are the responsibilities and job description for the Hotel Front Office Manager position at Holiday Inn Express Clarksville?
Company Overview
Opening soon, the Holiday Inn Express Clarksville North is excited to start hiring and building an opening management team!
Summary
We are seeking an experienced Hotel Front Office Manager to join our team at Holiday Inn Express. In this pivotal role, you will oversee the front office operations, ensuring exceptional guest experiences and efficient service delivery. Your leadership will be vital in maintaining our commitment to hospitality excellence. Previous IHG Experience is required to be considered for this role.
Responsibilities
- Manage daily front office operations and ensure smooth check-in/check-out processes.
- Lead and train front desk staff to provide outstanding customer service.
- Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain effective communication with other departments to ensure seamless service delivery.
- Monitor front office budgets and manage expenses effectively.
- Implement hotel policies and procedures to ensure compliance and efficiency.
- Foster positive relationships with guests to encourage repeat business.
- Oversee the maintenance of front desk equipment and supplies.
Requirements
- Proven experience in hospitality management or a similar role within the hotel industry.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Ability to lead a team effectively in a fast-paced environment.
- Familiarity with IHG hotel management software is preferred.
If you are passionate about delivering exceptional hospitality experiences and ready to lead a dedicated team, we invite you to apply for the Hotel Front Office Manager position at Holiday Inn today!
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Clarksville, TN 37040 (Required)
Ability to Relocate:
- Clarksville, TN 37040: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000