What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Columbus NE?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries to enhance their experience at our hotel or resort.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
- Handle reservations, modifications, and cancellations promptly using the hotel management system.
- Conduct night audits as required to ensure financial accuracy and compliance.
- Address guest inquiries and resolve issues in a timely manner, maintaining high standards of guest relations.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold phone etiquette standards when answering calls and responding to inquiries.
Requirements
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management systems is a plus.
- Strong communication skills with an emphasis on phone etiquette.
- Bilingual abilities are highly desirable to accommodate diverse guests.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills with a focus on guest satisfaction.
- Knowledge of local attractions and services is beneficial for providing recommendations.
- A passion for hospitality and commitment to creating memorable experiences for guests.
Join us in delivering outstanding service in a dynamic environment where every day brings new opportunities to connect with guests!
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Columbus, GA 31904 (Required)
Ability to Relocate:
- Columbus, GA 31904: Relocate before starting work (Required)
Work Location: In person
Salary : $12
