What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Danville, IL?
Front desk positions. Check our guests in/out, take reservations and the ability to practice a solid command of professional phone skills , guest satisfaction, answer phones, be a team player, help breakfast attendant when able during busy shifts, ongoing and daily projects determined by Manager. Helpful to understand Microsoft office applications and have a fundamental understanding of computers.
Qualifications
- Proficiency in Microsoft Office applications
- Strong phone etiquette and communication skills
- Customer service experience
- Data entry accuracy and speed
- Organizational skills and attention to detail
- Ability to multitask and prioritize tasks
- Previous experience in a front desk or administrative role
Summary
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and maintaining a professional and welcoming atmosphere. With core skills in computer literacy, phone etiquette, and organizational abilities, you will handle check-ins, reservations, and inquiries efficiently. Your premium skills in Front desk operations and bilingual proficiency will enhance guest interactions and ensure a seamless experience. Leveraging your relevant skills in Microsoft Office and customer support, you will assist with administrative tasks and contribute to the smooth operation of the front desk. Join our team and be a vital part of our commitment to delivering outstanding service.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $14 - $15