Front Desk Guest Service Representative

The Holiday Inn Express Edgewood is looking for a Front Desk Guest Service Representative who is able to work_ 3-4 Morning shifts and possibly some Evening shifts during peak season_ to join our team. Applicants with previous hotel experience are preferred. We are located 30 minutes north of Baltimore in Harford County.

The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our employees are the cornerstone of our success. We are committed to making our hotel a great place to work and provide the foundation for building successful careers. Our company culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time -- the driving philosophy of our business. We want our hotel to be the best and our guests to be exceedingly satisfied. If you share our passion for delivering hospitality, apply today to join our team!

**PAY IS BASED ON EXPERIENCE**

Duties include:

*7am-3pm Morning Shift and some 5pm-11pm shifts during busy peak season are required on certain days

• Check- in and check-out of guests efficiently in a friendly manner.
• Provide high level quality of guest service.
• Assist any guests with in-room issues.
• Answer switchboard of all telephone calls with proper etiquette.
• Provide a friendly experience to all guests arriving/departing
• Check efficiently all guest ID's and credit cards during check-in process.
• Respond to guest inquires at the hotel and/or over the phone.
• Promptly and efficiently handling all guest issues/complaints with courtesy and empathy
• Post guest charges and collecting all cash payments per hotel guidelines.
• Work with other front desk staff members on resolving any problems/issues.
• Create/modify guest reservations and communicate hotel policies to all guests.
• Block rooms of all groups staying at the hotel.
• Navigate room availability as well as housekeeping tasks through the hotel's operating system.
• Set up housekeeping tasks in the mornings.
• Any other tasks will be given if necessary.

Qualifications:

• Friendly
• Hard-working
• Problem Solving
• Reliable and Flexible
• Detail-oriented
• Must be a team player

* Experience with computer applications

• Good communication
• Able to provide excellent service to our guests

If interested, please submit a resume.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $15