What are the responsibilities and job description for the Hotel Front Desk Agent position at Holiday Inn Express Edwardsville HMA Employment...?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hospitality establishment. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality.
The position will be ranging from one day a week to 3 days a week as needed. It will be a floating position meaning either the morning shift or night shift. We need someone who is energetic and upbeat, who can also work well under pressure.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations and handle guest inquiries via phone systems, email, and in-person.
- Conduct night audits to ensure accurate financial reporting and maintain the integrity of hotel operations.
- Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Assist with administrative tasks as needed, including data entry and record keeping.
- Standing for long periods of time
- Manage Register Money
- Basic computer tasks
- General Cleaning
- Laundry as needed
Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus.
- Strong knowledge of hospitality management principles and practices.
- Multilingual or bilingual abilities are highly desirable to cater to a diverse clientele.
- Excellent communication skills, both verbal and written, with proficiency in phone systems.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where your skills in hospitality will shine, contributing to memorable experiences for our guests!
Job Type: Part-time
Pay: $16.60 - $17.32 per hour
Expected hours: 8 – 24 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you able to stand for long periods of time?
- Can you work in a fast paced and challenging enviornment?
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Edwardsville, IL 62025 (Required)
Work Location: In person
Salary : $17 - $17
