Hotel Front Desk Agent

Full job description

We are now hiring dedicated and passionate Front Desk Agent to join our exceptional team at a competitive pay rate including paid time off and eligible employee discounts at IHG properties.

GENERAL SUMMARY:

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with IHG standards.
• Maintain proper operation of the phone system and ensure that all IHG performance standards are met.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service, facilities and hours of operation.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow all hotel credit policies.
• Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all hotel policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:

• Experience in a hotel preferred.
• High School diploma or equivalent required.
• Experience with Opera and Merlin (a plus but not required).
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
• Job Type: Part-time

EXPERIENCE

• Hotel (preferred)
• Hotel front desk (preferred)
• OPERA (Preferred)

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment
• Open to applicants who do not have a college diploma

PLEASE DO NOT APPLY IF YOU CANNOT WORK WEEKENDS AND HOLIDAYS.
Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work Location: In person

Salary : $12 - $13