What are the responsibilities and job description for the Housekeeper / Guest Room Attendant position at Holiday Inn Express El Paso - Sunland Park Area?
Full job description
The Room Attendant’s responsibilities include but are not limited to maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. The Room Attendant position performs routine duties in cleaning and servicing the guest rooms and promotes a positive image of the property to guests and must be pleasant, honest and friendly as well as be able to address any guest requests and/or problems for resolution.
Essential Functions
- Enters and prepares the room for cleaning.
- Makes the bed and dusts the room and furniture.
- Replenishes guestrooms and bath supplies.
- Cleans the bathroom and closet areas.
- Vacuums and racks the carpet.
- Checks and secures the rooms.
- Replenishes amenities according to the operational standards of the company.
- Delivers and retrieves items on loan to guests, such as iron and ironing boards
- Ensures security of guest rooms and privacy of guests
- Performs rotation of cleaning duties, such as steam clean carpets, spring-cleaning, deep cleaning etc.) as required
- Cleans guest bathrooms, bedrooms, and floor corridor areas.
- Responsible for replenishment of guest amenities that are complimentary.
- Responsible for the cleanliness and maintenance of the work area.
- Responsible for the Hotel property in the work area.
- Attends to guest calls, guest requests and guest complaints in the area assigned.
- Obtains proper authorization procedures to enter guestrooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures of the Housekeeping Department.
- Responsible for achieving and exceeding the Hotel guest satisfaction scores in cleanliness.
- Complies with attendance rules and is available to work on a regular basis.
- Performs any other job-related duties as assigned.
Job Requirements
- High School diploma or equivalent
- Hotel housekeeping experience required.
- Previous IHG hotel/s experience preferred.
- Physical Mobility and stamina required.
- Ability to follow instructions
- Detail-oriented
- Professional attitude is required
- Ability to work independently.
- Ability to communicate in a friendly manner with guests in order to create a warm, comfortable and relaxing environment.
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $12
