Hotel General Manager - Holiday Inn Express Forsyth

Job Summary
Are you ready to take on the role of General Manager at Holiday Inn Express Tampa Forsyth , leading the growth and operation of a cohesive and dynamic team? We are looking for a forward-thinking leader with a proven track record in hospitality to manage this beautiful hotel.

As our General Manager, you'll drive our commitment to exceptional guest service, implement effective management practices, and serve as the vital link between the hotel, its owners, and corporate partners. Step into this dynamic position and foster a culture of excellence.

We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Primary Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff
• Assist the Regional Director of Operations in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
• Assist Regional Director of Operations in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Provide regular direction and oversee hotel operations as follows:
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved
• Housekeeping and Maintenance functions to ensure compliance with quality and standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel
• The security function to ensure a safe and secure environment for guests, employees, and hotel assets
• Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Accounting and purchasing controls and procedures are implemented and maintained
• Develop, manage, and foster positive owner relationships if applicable and provide ongoing information and status reports
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Maintain and uphold standards of brand and Natson Hotel Group to the highest level
• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest’s inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager or 4 years Hotel Manager/Executive Committee/AGM experience at a Full-Service Property.
• Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
• Thorough understanding of revenue management and commercial strategies
• Thoughtful people leadership skills with proven success in building a strong service culture
• IHG brand experience highly preferred
• Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
• Experience with brand's PMS and Point of Sales systems preferred
• Proficient in Microsoft Office or similar computer application

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• General Manager: 2 years (Preferred)
• IHG Brand: 2 years (Preferred)

Work Location: In person