What are the responsibilities and job description for the Assistant General Manager position at Holiday Inn Express Kansas City Downtown?
Description
We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
Benefits :
Vacation Time
Sick leave
Health / Dental / Vision Insurance
Employee rate for hotel stays around the world
Same-day pay
Responsibilities
Lead operations at the front desk and make sure guests have an exceptional stay
Generate occupancy reports and compile financial information for the general manager
Handle the front desk budget and order office supplies as needed
Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Qualifications
Experience with MS office and bookkeeping skills desired
Have superb communication skills, management skills, and multitasking skills
At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
1 year of previous experience working in the hospitality industry
High school diploma or equivalent certification required (GED)
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