What are the responsibilities and job description for the Front Desk Associate (part-time) position at Holiday Inn Express Kent Island?
Job Summary
Front Desk Associate
Holiday Inn Express - Grasonville, MD
Looking for a Part Time employee to join our Award Winning Team! Fun environment. Must be a people person.
Duties include
- Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club members and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Accurately process all cash and credit card transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Schedule:
- Day shift
Work Location: In person
Salary : $15 - $18