What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express Kingdom City?
Hotel Front Desk Agent responsibilities include:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying their credit card data
Job brief
We are looking for a customer service minded individual to fill a Hotel Front Desk position here at the Holiday Inn Express in Kingdom City, MO.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
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- Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role a
- Must be available weekends
- Customer service minded
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $14.00 - $15.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Kingdom City, MO 65262: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
