What are the responsibilities and job description for the Guest Service Agent position at Holiday Inn Express Lorton?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries with professionalism and grace. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations efforts.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs.
- Handle guest inquiries and resolve issues promptly and effectively.
- Provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and transactions using phone systems.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing reservations and room assignments efficiently.
- Uphold high standards of customer service in all interactions with guests.
Qualifications
- Previous experience in hospitality or guest services is preferred.
- Strong phone etiquette and communication skills are essential.
- Familiarity with hotel management software is a plus.
- Ability to work flexible hours, including weekends and holidays.
- Bilingual or multilingual abilities are highly desirable for enhancing guest relations.
- A positive can do attitude, attention to detail, and a commitment to providing exceptional service are crucial for success in this role.
Join us in creating memorable experiences for our guests as we strive to deliver outstanding service in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Lorton, VA 22079 (Required)
Ability to Relocate:
- Lorton, VA 22079: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
