What are the responsibilities and job description for the Front Desk Agent - Full Time position at Holiday Inn Express Louisville Northeast?
Join Our Team at Holiday Inn Express – Front Desk Receptionist Opportunity
At Holiday Inn Express, we are seeking a dedicated and customer-focused Hotel Front Desk Agent to join our team. This role will serve as the first point of contact for our guests, ensuring they have a seamless and positive experience from check-in to check-out during our 3:00 PM to 11:00 PM shift.
Location:
3711 Chamberlain Lane, Louisville, KY 40241
Key Responsibilities:
- Guest Check-In & Registration: Greet guests warmly, efficiently complete the registration process, verify guest details, assign appropriate rooms, process electronic key coding, and inform guests of room and elevator locations.
- Guest Services: Provide exceptional service by addressing guest inquiries, offering local information, and promoting hotel amenities and services.
- Up-selling & Promotion: Use up-selling techniques to maximize hotel revenue by promoting additional services and amenities.
- Check-Out & Billing: Assist guests with check-out, ensuring accurate billing, processing credit and debit card transactions, and verifying room charges.
- Problem Resolution: Respond to guest concerns and complaints with a professional approach, working to resolve issues and ensure overall guest satisfaction.
- Knowledge of Hotel Operations: Demonstrate a thorough understanding of hotel services, room types, rates, local attractions, and ongoing promotions.
Qualifications:
- Communication Skills: Fluency in reading, writing, and speaking with exceptional communication skills to engage with guests and team members.
- Technical Skills: Proficiency in using computers, hotel management software, and other related systems.
- Physical Requirements: The role requires continuous movement throughout the workday.
- Experience: Previous hotel experience is preferred, but not required.
- Availability: Must be available to work shifts that may include evenings, weekends, and holidays.
Job Details:
- Position Type: Part-time
- Pay: $14.00 per hour
- Benefits: Employee discount on hotel stays
- Schedule: Includes 8-hour shifts, day shifts, night shifts, and weekend availability
- Location: Louisville, KY 40241 (Reliable commuting required)
If you are enthusiastic, proactive, and passionate about providing excellent guest service, we would love to hear from you!
Job Type: Full-time
Pay: $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $14
