What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Lynchburg?
Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for creating a welcoming environment for guests, managing reservations, and providing exceptional customer service. This role requires strong communication skills and the ability to multitask in a fast-paced setting. A background in hotel or resort operations is preferred, and multilingual candidates are highly encouraged to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications using phone systems and hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues promptly to ensure a pleasant stay.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to fulfill guest requests and improve service delivery.
- Uphold hotel standards of cleanliness and professionalism at the front desk area.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette skills are essential for effective communication with guests.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- A degree in hospitality management or related field is an advantage but not mandatory.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Lynchburg, VA 24502 (Required)
Ability to Relocate:
- Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15