Front Desk Agent Monday through Friday 7am-3pm

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in maintaining the smooth operation of our front desk, handling guest inquiries, and supporting various administrative tasks. A background in hospitality management or hotel management is preferred, along with strong communication skills.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently, including processing payments and issuing room keys.
• Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
• Maintain accurate records of guest information and reservations using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
• Answer phone calls with professionalism, demonstrating excellent phone etiquette while addressing guest needs.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
• Assist multilingual guests by providing support in their preferred language when possible.
• Uphold the highest standards of hospitality and guest services throughout all interactions.

Requirements

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Familiarity with phone systems and strong phone etiquette skills are essential.
• Knowledge of hospitality management principles is a plus.
• Ability to handle multiple tasks efficiently while maintaining attention to detail.
• Strong interpersonal skills with a focus on guest satisfaction and service excellence.
• Multilingual abilities are highly desirable to cater to diverse clientele.
• Flexibility to work various shifts, including nights, weekends, and holidays as needed.

Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while growing your career in the hospitality industry!

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Schedule:

• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Mason, OH 45040 (Required)

Ability to Relocate:

• Mason, OH 45040: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14