What are the responsibilities and job description for the Front Desk/Night Audit position at Holiday Inn Express Monroe?
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about the hotel's facilities and services
- Assist with guest check-out and process payments
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Answer phone calls and direct them to the appropriate department or personnel
- Maintain a clean and organized front desk area
- Provide excellent customer service and resolve guest complaints or issues promptly
- Assist with guest requests, such as booking reservations or arranging transportation
Experience:
- Previous experience in hospitality or front desk operations is a plus
- Familiarity with night audit procedures is advantageous
- Knowledge of phone systems and phone etiquette is essential
- Strong customer service and communication skills are required
- Ability to multitask and prioritize tasks in a fast-paced environment
As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional guest services and ensuring the smooth operation of the front desk. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you are passionate about hospitality, have strong customer service skills, and enjoy working in a dynamic environment, we would love to hear from you.
Please note that this is an overview of the responsibilities and experience required for this position. Further details will be discussed during the interview process.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $12 - $14
