What are the responsibilities and job description for the Hotel General Manager position at Holiday Inn Express Monroe?
Overview:
Holiday Inn Express is seeking a dynamic and experienced Operations Manager to lead and oversee the daily operations of our hotel. The ideal candidate will have a proven track record in hotel operations and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Oversee the day-to-day operations of the hotel, ensuring smooth and efficient management of all departments, including front desk, housekeeping, maintenance, and food & beverage.
- Lead and inspire the team to deliver exceptional guest service, ensuring that all brand standards are met or exceeded.
- Monitor and manage operational budgets, identifying opportunities to optimize costs without compromising quality.
- Ensure compliance with all local, state, and federal regulations, as well as Holiday Inn Express brand standards.
- Conduct regular inspections of the property to maintain cleanliness, safety, and overall functionality.
- Assist in recruiting, training, and developing staff to uphold the highest levels of professionalism and service.
- Handle guest complaints and feedback in a professional and timely manner, taking appropriate action to resolve issues and improve guest satisfaction.
- Collaborate with the General Manager to set and achieve operational goals, including revenue targets and quality performance metrics.
- Maintain and develop relationships with vendors, suppliers, and other stakeholders to ensure efficient procurement and service delivery.
Qualifications:
- A minimum of 2 years of experience in hotel operations is required, preferably in a leadership or supervisory role.
- Strong understanding of hospitality operations, including front office, housekeeping, and maintenance.
- Excellent leadership and communication skills, with the ability to motivate and manage diverse teams.
- Proficiency in hotel management systems (Opera) and Microsoft Office Suite.
- Strong problem-solving and decision-making abilities, with a focus on guest satisfaction and operational efficiency.
- Flexibility to work various shifts, including weekends and holidays, as needed.
What We Offer:
- Competitive starting salary
- Opportunities for professional growth and development within the IHG network.
- A collaborative and supportive work environment.
- Employee discounts on hotel stays across the IHG portfolio.
How to Apply:
If you are a results-driven professional with a passion for hospitality and operational excellence, we want to hear from you! Please submit your resume and a cover letter here on the really job posting.
Join our team at Holiday Inn Express and help us create memorable guest experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- On call
- Rotating weekends
Work Location: In person
Salary : $45,000 - $50,000
