What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Nags Head - Coastal...?
The position Front Desk Agent - Full-Time, year-round opportunity with Excellent Company Benefits! If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today!
The Holiday Inn Express in Nags Head, NC is hiring now for Front Desk Agent - Full-Time. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions. Our team wouldn’t be complete without you! If you want to be part of our great team and want to work now, apply immediately!
Now inviting candidates with keen attention to detail, strong work ethic, and a desire to create a memorable guest experience to apply for Front Desk Agent - Full Time at the Holiday Inn Express in Nags Head, NC
How You'll Be RewardedIn exchange for your talent, you will be eligible for our outstanding and comprehensive benefit package that includes:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
What You Will Bring To This Role:
A Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures.
Some of Your Responsibilities Would Be:
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals. d) scheduled daily group activities.
Maintain and secure a cash bank to perform job functions.
Verify guest information upon arrival.
Obtain method of payment from guests.
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Maintain all guest information and hotel occupancy status using Brand systems.
Minimum Qualifications:
Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
Candidates must be able to stand for a full eight (8) hour shift.
Candidates must be willing to work evenings, weekends and holidays.
Required Characteristics:
Highly developed computer skills and/or the willingness to learn hotel systems.
Well organized and detail-oriented.
Ability to work independently and with diverse groups of individuals.
Display initiative, perseverance and analytical skills.
Highly developed communication skills.
Professional and ethical in all situations.
Excellent customer service skills.
Quick learner with strong work ethic.
Team player and ability to get along with others.
Exemplary written and verbal communication skills.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: walk and stand for a full shift; bend, stoop and reach overhead.
Job Type: Full-time
Pay: $15.50 - $16.00 per hour
Schedule:
- Evening shift
Work Location: In person
Salary : $16 - $16
