What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express National City?
Benefits:
The Holiday Inn Express National City is looking for a reliable full time night auditor. The schedule is Wednesday to Sunday 11PM - 7AM.
Job Summary
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
Qualifications
Benefits/Perks
- Employee discounts
- Opportunity for advancement
- Paid time off
The Holiday Inn Express National City is looking for a reliable full time night auditor. The schedule is Wednesday to Sunday 11PM - 7AM.
Job Summary
Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
- Issues, controls and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Sets up breakfast area
- Light Housekeeping
Qualifications
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within