What are the responsibilities and job description for the Front Office Manager position at HOLIDAY INN EXPRESS OF AMERICAN FORK?
Objective:
Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.
Principal Roles and Responsibilities:
- Cleanliness and organization of the front desk and back office areas
- Hiring, scheduling, training, and supervising front desk staff members as directed by your GM
- Maintaining high service scores and meeting all scoring goals
- Assisting the front desk with any guest related issues
- Ensuring that all front desk agents have completed all Brand required training
- Meeting with your team a minimum of every other month
- Motivate your team to meet all enrollment requirements based on your brand
- Responding in a timely manner to all forms of communication
- Communication with GM and all other departments on a regular basis
- Any other duties and tasks as assigned by management