What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn Express Omaha Airport?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with their inquiries, and maintaining the overall efficiency of hotel services.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Operate phone systems to manage incoming calls and respond to guest requests promptly.
- Maintain guest relations by addressing concerns and resolving issues in a timely manner.
- Assist with night audit duties as required, ensuring accurate financial reporting for the day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong customer service skills with a focus on hospitality and guest relations.
- Proficient in phone etiquette and effective communication techniques.
- Experience with front desk operations in a hotel environment is preferred.
- Ability to manage multiple tasks while maintaining attention to detail.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit processes is advantageous but not mandatory.
- A positive attitude and ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Carter Lake, IA 51510 (Required)
Work Location: In person
Salary : $15