What are the responsibilities and job description for the Front Office Manager position at Holiday Inn Express Orange Beach?
Responsibilities for Front Desk Manager
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information
Qualifications for Front Desk Manager
- High School Diploma required, advanced degree in hospitality related field preferred
- 2 years of previous front desk manager or front desk supervisor experience is preferred
- Excellent leadership, management, and team building skills
- Must have strong verbal and written communication skills
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, and manage time
- Opera Experience
- IHG oriented will be prefer
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Experience:
- Hotel Experience: 2 years (Required)
- Management: 3 years (Required)
- IHG: 2 years (Required)
Work Location: In person
Salary : $18