What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express Pembroke?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Assist with night audit duties as needed and required.
- Operate phone systems to answer calls promptly and direct them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Other duties as assigned by management.
Requirements
- Previous experience in a hotel or resort setting is preferred but not required.
- Excellent guest relations skills with the ability to resolve issues effectively.
- Proficient in phone etiquette and communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail.
- A positive attitude and a commitment to providing outstanding service.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Pembroke, NC 28372: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12