Front Desk Clerk

Overview:
We are seeking a dedicated and customer-focused Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for ensuring a seamless guest experience by providing exceptional service, managing front desk operations, and handling various administrative tasks. This role is perfect for individuals with a passion for the hospitality industry and a desire to make a positive impact on our guests.

Responsibilities:

- Greet guests upon arrival and check them in or out of the hotel
- Respond to guest inquiries and resolve any issues promptly
- Handle phone calls and messages in a professional and courteous manner
- Manage front desk operations, including cash handling and inventory control
- Maintain a high level of cleanliness and organization in the front desk area
- Provide support to other departments as needed
- Develop strong relationships with guests and colleagues to promote a positive and welcoming environment
- Stay up-to-date on hotel policies and procedures

Requirements:
- Excellent customer service skills with a focus on guest satisfaction
- Ability to work effectively in a fast-paced environment
- Strong communication and phone etiquette skills
- Experience windows operation system
- High school diploma or equivalent required
- Ability to work varying shifts, including nights and weekends
- Physical stamina to perform tasks that may require standing for long periods or lifting light objects

Skills:

- Guest services
- Front desk
- Hospitality
- Customer service
- Phone etiquette

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Windows: 1 year (Preferred)

Ability to Relocate:

• Pigeon Forge, TN 37863: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $15