What are the responsibilities and job description for the Hotel Night Auditor/Front Desk position at Holiday Inn Express Salt Lake City Downtown?
Represents the hotel to the guest throughout all stages of the guest’s stay. The Auditor will be responsible for all end-of-day accounting functions. Verifies the guest’s method of payment and follows established credit-checking procedures. Files guest and room information in the appropriate front desk area.
- Register guests and assigns rooms. Accommodates special requests whenever
possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, and cash handling policies
and procedures.
- Follow the End of Day/Night Audit Checklist.
- Express Check outs ready for delivery.
- Audit and balance reports from the day shifts
- Run end-of-day computer functions so they are complete by the end of the shift.
- Coordinates room status updates with the housekeeping department by
notification i.e.: late check outs, early check ins, special request.
- Possesses a working knowledge of the reservation department. Takes same day reservations (walk ins) and future reservations when necessary.
- Knows cancellation procedures.
- Maintains stock of guest keys, VIP key packets, guest key packet, pens, amenities etc.
- Knows how to use front office equipment.
- Process guest check outs.
- Performing cashier related functions like posting charges to guest accounts.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with maintenance on requests for repair work.
- Uses proper telephone etiquette.
- Reads and initials the pass-along log, bulletin board and group resumes binder daily.
- Reports any unusual occurrences or requests to Security/Manager.
- Knows all safety and emergency procedures. Incident Reports.
- Maintains the cleanliness and neatness of the front desk and back office area.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $15
