What are the responsibilities and job description for the Housekeeping Executive position at HOLIDAY INN EXPRESS SPRINGHILL?
Job Summary:
An Executive Housekeeper oversees all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.
Duties and Responsibilities:
- Oversee housekeeping operations
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Ensure everyone in the department is trained and using Quore on a daily basis
- Operate within departmental budgets through adequate stock and cost controls and well-managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard
- Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train, and develop the Housekeeping/Laundry team
- Competent in property management systems
- Assist other departments wherever necessary
- Be a Brand Ambassador of A&R’s Culture, Mission and Values.
Required Skills and Experience:
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- Proficiency in Quore
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Previous experience managing a department and Profit and Loss account
- Excellent leadership, interpersonal, and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
- Strong organizational, budget management, and problem-solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service
