What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Holiday Inn Express Stafford/Quantico?
Job Overview
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to manage various tasks efficiently in a hotel environment.
Responsibilities
- Greet and check in guests upon arrival, ensuring a welcoming atmosphere.
- Handle guest inquiries and resolve issues promptly to maintain high levels of guest satisfaction.
- Manage phone systems effectively, including answering calls and directing them as needed.
- Conduct night audits, ensuring all financial transactions are accurate and up to date.
- Maintain guest relations by providing information about hotel services, local attractions, and amenities.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Assist with administrative tasks such as filing reports and managing reservations.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong guest service skills with an emphasis on guest relations and satisfaction.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of night audit procedures is beneficial but not mandatory; training will be provided.
- Excellent organizational skills with attention to detail for managing reservations and reports.
- Ability to work independently during night shifts while maintaining professionalism at all times.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Overnight shift
Ability to Commute:
- Stafford, VA 22554 (Required)
Ability to Relocate:
- Stafford, VA 22554: Relocate before starting work (Required)
Work Location: In person
Salary : $13