What are the responsibilities and job description for the Guest Service Agent Part Time position at Holiday Inn Express & Suites Alachua?
Job Overview:
We are seeking a Guest Service Agent to join our team and provide exceptional hospitality services to our guests. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay.
Responsibilities:
- Greet guests with a warm and friendly demeanor, providing a positive first impression
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Assist guests with inquiries, requests, and concerns, providing prompt and courteous service
- Handle guest complaints or issues in a professional and efficient manner, escalating when necessary
- Provide information about hotel amenities, local attractions, and dining options
- Process payments and maintain accurate records of guest transactions
- Answer phone calls promptly and professionally, directing calls to the appropriate departments or individuals
- Maintain cleanliness and organization of the front desk area
Experience:
- Previous experience in hospitality management or hotel operations is preferred
- Familiarity with hotel reservation system OPERA and phone systems is an asset
- Strong customer service skills with the ability to handle difficult situations calmly and effectively is a must
- Excellent communication skills, both verbal and written
At our company, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- A supportive work environment that promotes teamwork and collaboration
If you have a passion for providing exceptional customer service in a hospitality setting, we would love to hear from you. Apply now to join our team as a Guest Service Agent!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Alachua, FL 32615: Relocate before starting work (Required)
Work Location: In person