Front Desk Associate

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, concerns, and requests promptly and professionally
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with night audit duties as needed
- Maintain cleanliness and organization at the front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle cash transactions and maintain accurate records

Experience:
- Previous experience in customer service or hospitality is preferred
- Familiarity with hotel management systems and phone systems is a plus
- Strong communication skills, both verbal and written
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Bilingual proficiency is an asset

If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please submit your application today. We offer training opportunities, and a positive work environment. Join us as a Front Desk Agent and help us create memorable experiences for our guests.

Job Types: Full-time, Part-time

Pay: $14.00 - $14.50 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Night shift

Experience:

• Hotel experience: 2 years (Required)

Ability to Commute:

• Alpharetta, GA 30004 (Required)

Work Location: In person

Salary : $14 - $15