What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Aurora-Naperville?
Responsibilities: 16-24 hours per week-flexible schedule w/weekend availability.
-Shift hours are 11:00pm - 7:00am Part Time 2 nights a week Sun & Mon
AND/OR
-Shift Hours are 12:00PM-8:00pm and 3:00pm-11:00pm FRIDAYS, SATURDAYS, SUNDAYS, MONDAYS, TUESDAYS
Must be able to work holidays and weekends as needed
- Greet and check-in guests in a friendly and professional manner
-Follow Night Audit procedures, Brand Standards and company policies
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Assist guests with reservations, room assignments, and check-out procedures
- Process payments and maintain accurate records of guest transactions
- Respond to guest complaints or concerns in a timely and efficient manner
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Maintain a clean and organized front desk area
- Assist with other administrative tasks as needed
Qualifications:
- Previous experience in the hospitality industry is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Ability to work independently with minimal supervision
- Fluency in multiple languages is a plus
If you are looking for an opportunity to join a dynamic team in the hospitality industry, we invite you to apply for the position of Night Auditor. As a member of our team, you will have the opportunity to provide exceptional customer service to our guests while ensuring the smooth operation of the front desk. We offer competitive pay, flexible scheduling, and opportunities for career advancement. Apply today to join our team!
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Application Question(s):
- Are you able to work weekends?
Ability to Commute:
- Aurora, IL 60505 (Required)
Work Location: In person
Salary : $16 - $18