Assistant General Manager (AGM)

Job Summary
We are seeking a dedicated and experienced Assistant General Manager to join our team. The ideal candidate will play a crucial role in supporting the General Manager in overseeing daily operations, enhancing customer satisfaction, and driving sales performance. This position requires strong leadership skills, effective communication, sales, and a passion for hospitality.

We’re looking for a strategic thinker with strong leadership skills, a passion for service, and the ability to manage multiple priorities in a dynamic environment.

This is more than a job—it’s a chance to grow your leadership career with a company that invests in people, celebrates great ideas, and believes in the power of hospitality to make a difference.

Supervisory Responsibilities:

• Provide direct supervision to department managers, including Housekeeping, Front Desk, Food and Beverage, Maintenance, and Sales.
• Conduct regular meetings with department heads to ensure hotel operations align with company standards and guest expectations.
• Oversee recruitment, training, and development of staff to ensure high levels of performance and engagement.
• Implement and enforce hotel policies and procedures, ensuring compliance with local, state, and federal regulations.
• Address and resolve employee issues and concerns, fostering a positive and collaborative work environment.
• Complete bi-weekly payroll, account payables, and end-of-month paperwork.

Duties/Responsibilities:

• Supervise daily activities across all departments to ensure smooth and efficient hotel operations.
• Ensure high standards of guest satisfaction by addressing complaints, managing guest relations, and enhancing guest experiences.
• Maintain quality standards in all areas including rooms, breakfast, and amenities.
• Ensure the hotel premises are well-maintained, clean, and safe, coordinating with maintenance and housekeeping teams.
• Manage, train, and motivate staff across various departments including front office, housekeeping, and food and beverage.
• Create and manage staff schedules to ensure adequate coverage and optimal service levels.
• Conduct regular performance evaluations and provide feedback, coaching, and disciplinary actions as needed.
• Assist in the recruitment process and oversee ongoing staff training and development programs.
• Assist the General Manager in preparing and managing the hotel's budget, ensuring all departments operate within budgetary constraints.
• Prepare and present financial reports, analyzing revenues, expenses, and profitability to identify areas for improvement.
• Implement cost control measures to enhance profitability without compromising service quality.
• Developing and implementing marketing strategies to promote the hotel and increase occupancy rates.
• to maximize room revenue through effective yield management and dynamic pricing strategies.
• Oversee the planning and execution of events, conferences, and banquets to ensure they run smoothly and meet client expectations.
• Foster strong relationships with guests, addressing their needs and resolving issues promptly and effectively.
• Monitor and respond to guest feedback on various platforms, ensuring continuous improvement in service delivery.
• Manage relationships with suppliers and service providers, ensuring the best quality and value.
• Represent the hotel in the local community, building and maintaining positive relationships with local businesses and organizations.

Required Skills/Abilities:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and handle multiple priorities.
• Exceptional organizational and time-management skills.
• Customer service-oriented with a commitment to exceeding guest expectations.

Education and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in hotel management, with at least 2 years_ in a supervisory role._
• Proven experience in a supervisory or management position within the hospitality industry, demonstrating the ability to lead and manage teams effectively.
• Hands-on experience in multiple departments such as front office, housekeeping, food and beverage, and maintenance to understand the operational intricacies of the hotel.
• Strong background in guest services, with a demonstrated commitment to delivering high-quality customer service.
• Experience in budget management, financial reporting, and cost control within a hospitality setting.
• Familiarity with sales strategies, revenue management, and marketing initiatives aimed at increasing hotel occupancy and profitability.

Duties

• Supervise and train staff to ensure high levels of customer service and operational efficiency.
• Assist in budgeting processes and monitor financial performance to achieve store goals.
• Manage retail sales strategies to maximize revenue and enhance customer engagement.
• Oversee inventory management to ensure product availability while minimizing waste.
• Handle cash register operations, ensuring accuracy in transactions and adherence to cash handling policies.
• Implement shift management protocols to maintain smooth operations during peak hours.
• Maintain effective phone etiquette when communicating with customers and vendors.
• Oversee Front Desk and work desk shifts weekly.
• Sales and Marketing with the goal of meeting monthly sales and booking new business/groups monthly.
• 24-7 On-Call for all departments and available for call-offs at the Front Desk.
• Collaborate with the General Manager on strategic planning and execution of initiatives.
• Any other duty asked of General Manager.

Job Types: Full-time, Part-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Retirement plan
• Vision insurance

Experience:

• Supervisor: 3 years (Required)
• Hotel: 3 years (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Brunswick, MD 21716 (Required)

Ability to Relocate:

• Brunswick, MD 21716: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $45,000