What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites California Maryland?
Job description
- Post and balance the day’s transactions
- Reconcile credit card system to daily transaction list from rooms
- Accurately reconcile all computer “end of day” issues and problems that might occur throughout the work day
- Greets customers immediately with a friendly and sincere welcome
- Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service
- Actively listens to customer requests and responds professional and appropriately; ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
- Completes the registration process in an accurate, timely, and courteous manner
- Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
- Promptly and courteously answers the telephone, capturing and relaying messages in an accurate and timely manner
- Accepts and records vouchers, credit cards, traveler’s checks, and other forms of payment
- Assists guests with check-out payments or charges
- Ensures rooms and services are correctly accounted for on guest’s statement
- Responds to e-mail requests in a timely and professional manner
- Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
- Completes and maintains financial control procedures for cash, vouchers, inventories, and receivables and strictly complies
- Maintains key control and lost-and-found and follows procedures for both
- Ensures guest’s ledgers are accurate and monies owed are collected for stay and services
- Other duties as assigned
Job Type: Part-time
Pay: $15.00 - $15.50 per hour
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $15 - $16
