What are the responsibilities and job description for the Part Time Front Desk Agent position at Holiday Inn Express & Suites Central Omaha?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Working Shifts - 3pm-11pm Part time Weekday & Weekend Availability is required. 16-24 hours
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
- Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
- Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
- Accurately checks out guests and communicates departures with housekeeping staff.
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to cash handling procedures.
- Makes, confirms and cancels reservations via telephone, computer and in writing.
- Answers and routes internal and external phone calls in an articulate, friendly manner.
- Posts charges such as room and food to ledger.
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
- Maintains the cleanliness and organization of the hotel lobby and front desk area.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel Front Desk: 1 year (Required)
Ability to Commute:
- Omaha, NE 68114 (Required)
Work Location: In person
Salary : $16