What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites - Charleston Airport...?
Operated/Managed By: Low Country Hotel Group - Charleston SC
Position: Guest Service Agent/Night Auditor - Part-Time
The Holiday Inn Express & Suites: Charleston Airport Convention Center is seeking individuals to join an outstanding team. Potential Candidates should be an energetic, warm, upbeat, outgoing, and have the willingness to provide the best guest service.
Our Guest Service Agents are primarily responsible for handling all guest interactions and going above and beyond to exceed guest expectations. Helping guests to have a memorable experience at our hotel is our goal!
We are looking for someone who has open availability, but can primarily work mid-day shifts (11am - 7pm) or Evenings (3pm - 11pm) with the occasional overnight Friday and Saturday (11pm - 7am)
Guest Service Agents
Guest Service Agents are often the first point of contact and the first impression for guests. The goal of the Guest Service Agents is to ensure every guest has a wonderful stay in order to maintain guest loyalty and guest satisfaction.
Essential Duties/ Responsibilities
Guest Service Agents will:
- Welcome guests in a warm, friendly, professional manner
- Check guests in, issue room keys, provide information on hotel services and room location
- Check guests out, including resolving any late or disputed charges
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Accurately process all cash and credit card transactions using established procedure
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Performing courtesy call backs to guests inquiring into their stay and room appearance
- Attend all monthly and required hotel meetings
- Willing to cross train in other areas of the hotel
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the manager on duty
- May routinely book reservations for individuals/guest by phone or within the hotel; process cancellations, revisions, and update guest preferences.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Problem solving, reasoning, motivating and training abilities are often used
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
Knowledge/ Experience
- High School Diploma
- Basic computer skills to operate various property management and reservations systems, etc.
- Opera PMS experience preferred but not required
- Customer Service Skills, passionate about people and service
- Strong communication skills essential when interacting with guests and employees
In house applications located at 3025 West Montague Ave N. Charleston, 29418
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $14 - $14
