What are the responsibilities and job description for the Guest Service Representative position at Holiday Inn Express & Suites Crossville?
Job Summary
*Weekends and Holiday availability required. Must be able to work in a fast pace environment and be able to multi task.*
*Pay raise after 90 working days*
*Summer Incentive Bonus for June, July & August*
*Hotel Sell Out Bonus*
*Paid vacation after 1 year*
We are seeking a dedicated and personable Guest Service Representative to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within a hotel environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations, including check-in and check-out processes.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Utilize phone systems to manage reservations and provide information about hotel services.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with other departments to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist in maintaining the cleanliness and organization of the front desk area.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Strong guest relations skills with an emphasis on creating positive experiences.
- Proficient phone etiquette and familiarity with phone systems.
- Ability to work effectively in a fast-paced environment while maintaining professionalism.
- Experience working in a hotel setting is advantageous.
- Excellent interpersonal skills and a team-oriented attitude.
Join our team as a Guest Service Representative and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $10.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
Application Question(s):
- What days of the week are you available to be scheduled to work?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Crossville, TN 38571 (Required)
Work Location: In person
Salary : $10