What are the responsibilities and job description for the Guest Services/Room Inspector position at Holiday Inn Express & Suites Cumming Ga.?
Job Summary
We are professional, innovative, engaging and our goal is to offer the best Guest Services to our guests possible. From the moment they arrive to a warm and welcoming front desk team member, the comfort and cleanliness of their room which a housekeeping staff member prepared for them, to breakfast before their departure set up by a breakfast team member. We want our guest to feel welcomed and leave feeling valued within each stay with us by every staff member they come encounter with.
We are looking to grow our company in 2025 with a couple new refreshing faces. One in particular is a potential dual department position in which you will train at the front desk, in order to acquire the knowledge needed to offer the best in customer satisfaction, then move into training in a room inspections roll.
We are also looking for an individual who considers themselves highly involved in social media and interested in leading the team in all future postings (under management approval) on our social media platforms.
Our work environment includes:
- On-the-job training
- Flexible working hours
- Safe work environment
Additional Benefits provided at 30 hours or more after 90 day probationary period.
Job Descriptions can be provided on each individual position upon request as this is a multi-departmental position opportunity.
Responsibilities
- Welcome guests upon arrival and provide a warm, friendly check-in experience.
- Assist guests with inquiries, reservations, and any special requests during their stay.
- Coordinate housekeeping services to maintain high cleanliness standards throughout the hotel.
- Ensure that all guest rooms and common areas are clean and well-maintained by overseeing floor care and custodial tasks.
- Handle guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information, room assignments, and billing details.
- Collaborate with other departments to ensure seamless service delivery for guests.
- Promote hotel services and amenities to enhance the guest experience.
Experience
- Previous experience in a hospitality or hotel environment is preferred.
- Familiarity with housekeeping management practices is highly desirable.
- Strong communication skills and the ability to work well in a team-oriented environment.
- A commitment to maintaining high standards of cleanliness and guest satisfaction.
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Work Location: In person
Salary : $13 - $14