What are the responsibilities and job description for the Front Desk Associate position at Holiday Inn Express & Suites Edinburg?
Job Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reconcile all daily transactions and communicate any discrepancies to GM Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner.Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Knowledgeable of immediate area, services, attractions, and events. Assist with Concierge services. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the shift. Review daily the selling status of the hotel directed by the GM and Sales management. Attend department meeting once a month. Performs all other duties as directed by immediate supervisor. Other Department related duties as become necessary.
QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidate must possess a flexible schedule.
EDUCATION and/or EXPERIENCE:High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS and ABILITIES:Must be accountable for balancing daily shift bank. Also must maintain organization image by demonstrating quality service at all times. Who We Are At Holiday Inn Express & Suites Edinburg, it all starts with our culture, which is focused on supporting our employees personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
Job Description Holiday Inn Express & Suites Edinburg is actively seeking a highly motivated, determined, and well spoken Front Desk Associate for this fabulous hotel. The Guest Service Representative is responsible for providing quality guest services that include registration and check-out, PBX operations. The Front Desk Associate must be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times:eye contact, smile, speak first, engage in polite conversation, and always provide an exceptional level of service.
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Edinburg, TX 78539 (Preferred)
Work Location: In person
Salary : $10
