What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Express & Suites Forest Hill-Ft. Worth...?
Job description
The Holiday Inn Express Hotel & Suites of Forest Hill Fort Worth is looking to immediately hire the Experience in Front desk of customer service experience.
This is a part-time evening position with hours typically from 3PM to 11PM, though they may vary based on the hotel’s needs.
Our Ideal Candidates:
- must be RESPONSIBLE. We need to be able to count on this person to arrive on time and be present for all scheduled shifts. This candidate must be visible and alert at the front desk, and ready to assist guests in a quick and professional manner.
- must be FLEXIBLE. This is not a set schedule position. We are a 24/7 operation, and our desired candidate must be willing to work on holidays and weekends. We rely on our agents to communicate day off requests with each other to ensure that the shift is always covered.
- must GENUINELY CARE ABOUT OTHERS. This is a service position, and it is important that our agents are friendly and approachable, and make the guests feel comfortable asking for assistance. Our associates must be willing to assist and keep the guest calm while finding a solution to whatever may arise.
- must be ABLE TO MULTI-TASK. Often, this shift has only one associate scheduled. This person will have to check in guests, answer phones, make new reservations, respond to guests' requests, and other daily tasks. This person must be able to prioritize and manage time wisely so that all tasks get completed daily.
Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.
*No need to apply for this position if you are not able to work on weekends and holidays.
Job Type: Part-time
Pay: $10.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Weekends
Ability to commute/relocate:
- Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Hotel experience: 1 year (Required)
- Customer service: 2 years (Required)
Work Location: In person
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 24 – 31 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Forest Hill, TX 76140 (Required)
Ability to Relocate:
- Forest Hill, TX 76140: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $14