What are the responsibilities and job description for the Night Auditor position at Holiday Inn Express & Suites Gwinnett Place?
Job Summary
Our hotel franchise needs a Night Auditor to join our team. We’re looking for an ambitious, hardworking professional with top notch customer service skills. The Auditor will be responsible for all EOD accounting functions. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts, communicating with housekeeping and taking initiative for necessary tasks. A flexible schedule to work weekends and holidays and a willingness to work overtime when necessary are essential.
Responsibilities and Duties
-Greet guests upon arrival, check them in/out and provide them with any information they need to enjoy their stay
-Audit and balance reports from the day shifts
-Schedule guest wake-up calls and reservations for the following day
-Verify that all EOD work has been performed by other departments
-Respond to guest inquiries, concerns and complaints as needed
-Answer phones and place reservations
-Run EOD computer functions so they are complete by the end of the shift
-Prepare guest bills for next-day checkouts and process reservation cards
-Balance cash drawers and record receipts
-Facilitate the deposit of guests’ valuables in hotel safe
Qualifications and Skills
High school diploma/GED required
2 years’ experience in hospitality using Opera PMS
Excellent communication and math skills
Ability to learn computer functions and other on-the-job skills
Exceptional customer service skills
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Work Location: In person