What are the responsibilities and job description for the Hotel Assistant General Manager position at Holiday Inn Express & Suites - King George...?
The Holiday Inn Express & Suites King George, is seeking a dedicated and experienced Hotel Assistant General Manager to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. This role requires a proactive approach to managing hotel staff, ensuring guest satisfaction, and maintaining operational efficiency. The Hotel Assistant General Manager will play a crucial role in creating a welcoming environment for guests while optimizing the hotel's performance.
Responsibilities
- Oversee daily hotel operations, ensuring all departments function smoothly and efficiently.
- Manage daily front desk operations, including check-in/check-out processes, night audit procedures, billing, group blocks and managing rates and inventory.
- Manage hotel staff, providing training and support to enhance performance and customer service.
- Develop and implement operational policies and procedures to improve guest experiences and maintain all brand standard requirements.
- Monitor budgeting processes, ensuring adherence to financial goals while maximizing profitability.
- Address all guest inquiries and concerns promptly, respond to all guests surveys fostering positive relationships with guests.
- Coordinate with various departments to ensure seamless service delivery across the hotel, with a strong focus on the Front Desk department.
- Maintain effective communication with staff through regular meetings, employee trainings, development and employee evaluations.
- Screen new candidates, schedule interviews and perform hiring procedures.
- Cover shifts when needed and take on a hands-on approach at the Front Desk.
- Oversee breakfast operations to ensure all food and cleanliness standards are being met.
- Perform regular inventory and ordering.
Skills
- Proven leadership abilities with experience in supervising hotel staff.
- Strong customer service skills with a focus on enhancing guest satisfaction.
- Familiarity with front desk operations and night audit processes.
- Knowledge of budgeting principles related to hotel management.
- Excellent phone etiquette and communication skills for effective interaction with guests and team members.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Experience in utilizing hotel management software systems is preferred.
- A proactive approach to problem-solving and decision-making within the hospitality industry.
Individual must have an open availability to work weekday, weekend and holidays. AM, PM and Overnight shifts.
Only candidates with outgoing personality and excellent customer service skills will be considered.
Please apply on really, no phone calls please.
Job Type: Full-time
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Application Question(s):
- Do you live within 30 miles of our hotel location?
- Do you have an open availability to work weekdays, weekends and holidays?
- Are you at least 21 years of age or older?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 5 years (Required)
- Hospitality: 5 years (Required)
- Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $18
