Guest Experience Specialist

Job description

Hotel Guest Service Agent/ Sales

The Holiday inn Express & Suites is looking for enthusiastic individuals who are looking for a long-term career in hospitality. We need energetic smiling faces to take care of our guests. This is a full-time position with flexibility in hours. Must be able to work weekends and holidays. This is a full-time position working couple of days in sales and others day front desk.

BENEFITS:

Flexible work schedule, competitive wages with shift differential.

Paid time off begins after 6 months of employment. We offer 6 paid holidays and travel discounts. A company matching 401K plan is available after one year of employment.

JOB SUMMARY:

Represents the hotel throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit checking procedures. Completes all necessary items in regards to the guest’s account in the property management system. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

DUTIES AND RESPONSIBILITIES:

1. Registers guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in per-registration and blocking of rooms for reservations.

3. Thoroughly understands and adheres to proper credit and cash handling procedures.

4. Understands room status and rooms status tracking.

5. Knows room locations, types of rooms available and room rates.

6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests.

8. Possesses a working knowledge of the reservations system. Take reservations and cancellations as needed. Provide confirmation and cancellation numbers.

9. Know how to use front office equipment.

10. Processes guests check-in and check-outs.

11. Use proper telephone etiquette.

12. Read and initial the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

13. Reports any unusual occurrences or requests to the General Manager or Assistant General Manager.

14. Knows all safety and emergency procedures. Is aware of accident prevention policies.

15. Maintains the cleanliness and neatness of the front desk area.

16. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

17. Must be able to speak, read, write and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language (English) used by guests who visit the workplace.

18. Assists in keeping the cleanliness of the lobby, business center and breakfast area to the hotel’s standards.

19. Assists with keeping the 24 hour coffee service operational.

20. Maintains the cleanliness of the front desk and office area.

21. Completes all other duties as assigned.

22. Help in Sales ( rooming list, answer emails, Answer calls)

If you are able to work a flexible schedule including evenings, weekends and holidays; are dedicated and want to be part of a team environment, we want to hear from you. The hotel is owned and operated by The Wankawala Organization. We are a growing company and are looking for individuals who want to travel on the road to success with us. Opportunities for advancement for those who show a desire to succeed, dedicated work ethic and commitment to hospitality. Don’t delay, apply today!

Job Types: Part-time, Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $14 - $16